Life in the Real World Take Me Awaaaaaaaaay
Soooo, everyone remember my Niagara Falls leak? The water company—we will call them Sludge & Ganglion—sent me a letter last November, while I was a trifle preoccupied with my dying husband, saying that I had a humdinger of a puncture somewhere in the system and they were proposing to put my water bill up to £1,000,000,000.07 a month, unless of course I wanted to do something about it? As I say, I was preoccupied, but early in in January, I was at the bank, whom I don’t think I have named in these pages, much as it deserves a name, something like Ordure, Funk & Weltschmerz, anyway, I was at the bank starting to deal with post-death and probate issues. The woman who was trying to tease out into its component bits of blither and doodah the latest utter festering mess of the sort that Ordure and Funk’s vast groaning technology specialises in, said, Golly, the water company hates you, doesn’t it? Because, as it turns out, Sludge & Ganglion had gone ahead and started charging me £1,000,000,000.07 without making any further attempt to contact me. Thus getting our relationship about this matter off to a really great start when I rang up and SCREAMED.
Fast forward through the sixteen engineers and the woman back at base* who (apparently) kept sending orders for engineers to attend me and my leak. When I finally said I HAVE HAD SIX HUNDRED ENGINEERS, COULD WE STOP SOON PLEASE?, she said, you have? I have had no notification. The next time one comes, she added, would you please tell me? —thus demonstrating that Sludge & Ganglion’s internal communications are as fabulous as their customer relations.
Anyway. All seven hundred and twelve engineers’ tea leaves and Ouija boards agreed that the leak was my problem, not theirs.** I have about as much faith in their diagnosis as I do in the latest Elvis sightings in bags of gladioli bulbs with pompadours, but my options are limited. Whereupon began the epic search for a plumber who would touch the job of re-laying pipes and rerouting my water supply.***
Plumber eventually found, not without stress, misery, and the application to friends and acquaintances who have lived in this area for generations and are related to plumbers, and then weeks and weeks of nagging followed while I tried to convince him that NOW is an excellent time, ahead of the kamikaze S&G leak-mending squad and/or the next monthly bill for £1,000,000,000.07. At least he answers his emails. He just doesn’t say what I want to hear.
This past Monday I got a sudden email saying he’d be here Wednesday. Erm, wha’, eh? I mean, GREAT. WEDNESDAY. I’ll tell the woman In Charge of My Case who likes sending engineers, and whom no one tells anything.
Oh, and? I have to clear one entire wall of my kitchen because they’re frelling going to run those new water pipes first up the front of the house† and then indoors along the skirting board. This beats peeling up my floors by a substantial margin†† but it is still not ideal. And clearing that wall involves the washing machine, the refrigerator, the hellterror’s crate and her in it since I’m certainly not going to have her underfoot with plumbers with soldering irons kneeling at hellterror level AND A SIX FOOT BY THREE FOOT BY TWO FOOT††† TALLBOY CHEST OF DRAWERS, every micron of whose drawers are crammed, as I’m sure you will believe, with stuff. And the sitting room—and the stairs, and the upstairs hall, and my bedroom and office—are also CRAMMED, with boxes of further stuff from Third House.‡
But never mind the rest of the house. Calling what my kitchen looks like at present the result of a global cataclysm only hints at the scene.‡‡
So. Wednesday. Plumbers were TWO AND A HALF HOURS LATE.‡‡‡ You know in this modern world of mobile phones there’s not a huge amount of excuse for not ringing and keeping people waiting for you abreast of the situation???? Plumbers like their mystery I guess. These plumbers eventually arrived. Plumbers drilled holes, making moon-crater holes in my plaster which I assume Atlas can mend, laid slender, relatively tactful copper pipes, and made horrible pongs with their soldering.§ Of course they didn’t finish, so they were coming back Thursday to finish the job.
They were only forty-five minutes late on Thursday. Yaay. They finished all the pipe-laying, pong-making and crater-provoking, and collected respectfully around the meter in the street for the Big Moment, when they turned off the water while they diverted the whatever-the-turkey so the water would now flow through the new, please God leak-free, pipes.
I was indoors, but I heard the sound of the voices in the street change from plumbers going about their plumbing to bemusement and consternation. At which point I clocked that there was a new voice added to the throng, that of my semi-detached neighbour, Phineas.
They had turned his water off too. BECAUSE MY METER IS A JOINT METER, WHICH SLUDGE & GANGLION HAD NEGLECTED TO MENTION, PROBABLY BECAUSE THEY ARE EVIL CULPABLE IDIOTS AND HADN’T NOTICED THIS CRUCIAL PIECE OF INFORMATION OR POSSIBLY HADN’T FELT I NEEDED TO KNOW. AND? AND THIS MEANS THAT THE PLUMBERS HAD JUST COMPLETED EIGHT HUNDRED QUID’S WORTH OF WORK, including collateral kitchen wall damage§§, WHICH IS NOW MOST PROBABLY UTTERLY USELESS, AND THEY HAVE TO START ALL OVER AGAIN, WHICH IN THIS CASE MEANS DIGGING UP MY GARDEN, LOOKING FOR THE JOIN WHERE THE WATER SUPPLY SEPARATES.
Work re-begins on Monday. I may have run away to Tashkent by then. I think the hellmob might enjoy Tashkent. I’m not up for enjoying anything right now.
* * *
* And the jolly jolly jolly merry go round of the official Sludge & Ganglion robot email sending me a phone number that didn’t work^ thus putting me back at the BOTTOM of the frelling queue again trying make contact with the correct cabal of the customer persecution unit.
^ ‘This phone number is currently out of service. So sorry for any inconvenience’
** Just by the way, if you don’t have house insurance that will cover it, Sludge & Ganglion will provide one free leak mend. THANK YOU GOD FOR PETER MAKING ME GET COMPREHENSIVE HOUSE INSURANCE THAT COVERS STUFF LIKE PERSONAL MANIFESTATIONS OF NIAGARA FALLS. The mere idea of letting a gang of S&G’s buffoons loose in my house might cause heart failure in someone who hadn’t given up chocolate and champagne and whose mighty leafy-green-vegetable-fuelled strength is unassailable.^
^ I hope.
*** The leak itself has been declared essentially unfindable, because they would have to drag my house out by the roots and hold it overhead while they fossicked down through the cellar’s worth of builder’s rubble under the ‘ground’ floor of my house which is up a flight of stairs, to actual ground level. As I have probably said on these literal pages before, if I ever found myself with more money than sense^ I’d hire someone to cut a door-shaped hole in the genuine ground floor outside wall of my house at the foot of the stair, yank out all the builder’s rubble and give me a cellar.^^
^ A lot more money than sense. Amassment of sense is not a good measure of largeness in my case.
^^ I could keep BACKLIST in my cellar.
† So decorative and beautifying. Also, while it’s lagged—by a large brown plastic hangar that is really eye-woundingly beautiful: maybe I can grow a Virginia Creeper over the thing, rose bushes have way too many gaps for satisfactory coverage—if the extreme-weather theory about global warming comes to southern England I could be in a lot of disagreeable frozen trouble.
†† Which is what happened to one of my ghoulish informants. AND THE FLOORS HAVE NEVER BEEN THE SAME AGAIN, he finished with relish.
††† And speaking of the criticalness of size, I still don’t have a refrigerator and freezer for the Lodge. The gaps for these, both little under-counter items, are quite small, or perhaps under-counter appliances have grown since the two-owners-ago remodelled the kitchen, and my choices are limited. And the ones I want are out of stock. And have I mentioned recently^ that I have people coming to STAY at the Lodge in . . . about a fortnight? Who may conceivably want to, you know, eat, or at least have somewhere to keep a bottle of milk since I won’t have the nasty stuff in my house. Although that’s chiefly because I don’t have room. I’m still schlepping up to Third House for my second organic grocery delivery of the week because my little under-counter-sized^^ fridge at the cottage can’t hold an entire week’s worth of mad vegetarian’s dark leafy super-powered greens. Which use of Third House’s facilities is, I might add, a deeply depressing business, a kind of whoring: I don’t love you, but I will use you(r refrigerator). If I had more money than God has angels I would keep Third House, and the lovely new attic with the view down the garden . . . I could rent it while I figure out what I’m doing with my life, no, no, no, we are NOT THINKING ABOUT THIS.
Third House is now officially on the market. The housecleaners came and did the hey-wow-scouring thing last week. But it’s still not frelling empty, and both the cottage and the Lodge are FULL. Meanwhile on cue the real estate market has died, while everyone worries about whether we’re going to stay in or get out of the EU, and what that will mean to little things like the economy. And real estate values. Guys. You do still have to live somewhere.
^ No, because I haven’t mentioned anything recently
^^ It’s not, strictly speaking, under-counter because it is the counter
‡ Including awful awful awful amounts of backlist. Never mind that I am a collector and a hoarder. It’s the backlist that makes my life unsupportable. Ha ha ha ha, sway-backed creaking floors anyone.
‡‡ This is one of those occasions when you’re way better off with dogs as live-in companions than humans. This way there’s only I pacing the floors and moaning like an unquiet ghost . . . no, wait, there are no floors available for pacing. Perching on my kitchen stool above the battle zone, wringing my hands, dorking at the keyboard and moaning like an unquiet ghost. The hellmob do not care. This is so fabulous I almost care less. I did think the hellterror might object to being exiled into the sitting room, especially since her crate is now kind of Gollum’s cave at the bottom of the Misty Mountains, but she’s all, is there FOOOOOOD? My crate usually has FOOOOOOOOD. There’s FOOOOOOOOD? Then I am cool. The hellhounds, of course, love everybody, including kneeling plumbers with soldering irons.^
^ I signed up for the 1-2 am slot of the forty-hour Pentecost vigil at St Margaret’s Thursday night. I took the hellhounds with me since I am a little twitchy about being all alone in an open, lit-up church in the middle of the night, but in fact if anyone of dubious provenance wandered in the hellhounds would want to be best friends. However I was very glad of them when the 2 am vigilante did not show up and—hey, you know, it’s a vigil and it doesn’t count if no one’s there—I stayed on, with sleeping hellhounds—er, heavenhounds—keeping my feet warm WHY ARE CHURCHES ALWAYS SO COLD—I don’t suppose Jesus would have minded if I got down on the floor with them and draped them more comprehensively about my person, but I didn’t. However I was wondering if Buck would kill me if, when the 3 am person didn’t show up either, I went round to the vicar’s house behind the church and knocked on the door. Then Buck showed up as the 3 am person. With a very, very, very large mug of coffee. And I went home. Yaay. Alight with holiness. Well something kept me awake for the drive.
‡‡‡ Meanwhile I was supposed to be meeting the estate-agent photographer up at Third House, having let the plumbers in to the cottage, but there were as yet no plumbers to let in. So I rang the estate agent and asked for a favour, that one of them meet the photographer . . . and then I sprinted round the block with the increasingly cross-legged hellmob and arrived home to a phone message that the photographer was going to be late, and when I rang the estate agent who was supposed to be waiting at Third House already, he wasn’t answering his mobile AAAAAAAUGH so I then sprinted up to Third House with hellhounds, who thought we were having a really splendid adventure, AND HE WASN’T THERE. AAAAAAAAAAAUGH.^
^ I also had a long-previously-booked probate-and-taxes appointment with the accountants that afternoon AND a meeting of the local alternative-practitioners group in the evening, who were going to be talking about homeopathy, and who were allowing unconsecrated members of the public past their august portals for some reason. But the point is I don’t have days like this.
§ Hellhounds withdrew to the back of their crate and made snorting noises.
§§ And the tallboy will no longer fit in its corner, but has to sit a couple of inches farther into the room. In a room this small containing a tallboy this large this is a pivotal strategic consideration. There was language and maybe a few tears.^
^ And yes, I had to take all the (full) drawers out to move the sucker.
POSTSCRIPT: And as I, perhaps unwisely, have been putting my kitchen back together again since the cataclysm should be over in here and the next area to be sacked and ravaged is my garden, I discover that the new location of the tallboy means that the hellterror’s crate no longer fits where it used to go, and if I push it back so the door opens wide enough that her little square self fits through and I can get my shoulders in to change bedding and sweep . . . the back end jams against the fuse box and the WASHING MACHINE DOOR WILL ONLY OPEN HALF WAY.
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